Frequently Asked Questions

Visit the registration page and fill in your email address and password. After registration, you can immediately access your dashboard.

Yes, you can create multiple accounts with different email addresses. However, we recommend using one account per user for better management.

Go to the login page and click "Forgot Password". Enter your email, verify the reset code sent to your email, and set a new password.

Currently, email changes need to be done through our support team. Contact us via WhatsApp or Telegram for assistance.

Yes, we use industry-standard encryption and security practices to protect your data. All passwords are hashed and never stored in plain text.

We currently accept M-Pesa for all payments. This is a secure and widely available payment method in Kenya and other African countries.

M-Pesa payments are usually reflected in your account immediately. If there's a delay, please check your transaction status or contact support.

Refunds are subject to our refund policy. Please contact our support team to discuss your specific situation.

Yes, the minimum top-up amount is typically 100 KES. Check the top-up page for current minimum amounts.

M-Pesa payments are processed each time you top up. Your M-Pesa account is used directly for transactions.

Proxies are servers that act as intermediaries between your device and the internet. When you use a proxy, your internet traffic is routed through it, masking your real IP address.

Our proxies are sold on a daily basis. Once purchased, they remain active until the expiry time shown in your dashboard. You can see the exact expiry date before purchasing.

Yes! You can purchase proxies from different countries and use them at the same time. Each proxy can be used independently.

After purchasing a proxy, go to your dashboard to find the IP address, port, username, and password. Configure your application with these credentials.

No, proxies are for your personal or business use only. Sharing is against our terms of service and may result in account suspension.

Contact our support team immediately. We'll investigate and either fix the issue or provide you with a replacement proxy.

Yes, each proxy has a maximum usage limit. When you reach this limit, you'll need to purchase a new proxy. The current limits are shown during purchase.

No, reselling our proxies is not permitted. Proxies are for your personal or business use only.

We offer quality email accounts from various domains. You can purchase individual accounts or bulk accounts depending on your needs.

Yes, but we recommend setting up SMTP for reliable email sending. Check our SMTP setup guide for detailed instructions.

Contact our support team if you need to reset an email password. They can assist you with account recovery.

No, email addresses are fixed. You can only purchase additional accounts if you need different email formats.

Yes, email accounts have daily sending limits to prevent abuse. The limits vary by domain and are shown during purchase.

Yes, you can purchase and use multiple email accounts from different or the same domains.

SMTP (Simple Mail Transfer Protocol) is the standard protocol for sending emails. It allows your application to send emails from a mail server.

Visit our SMTP setup guide in the documentation section. It includes step-by-step instructions for Gmail and other providers.

SMTP credentials typically include: host, port, username (email), and password. These are provided when you purchase an email account.

We recommend port 587 (TLS) for better compatibility. Port 465 (SSL) is also supported but less commonly used.

This could be due to missing SPF, DKIM, or DMARC records. Check our troubleshooting guide for solutions.

You can send to most addresses, but some may have spam filters. Always use proper email headers and avoid spam trigger words.

Go to your dashboard > Proxies section. You'll see all your active and expired proxies with their details and expiry times.

Visit your dashboard > Emails section. All your purchased email accounts are listed there with their details.

Go to your dashboard > Orders. You'll see a complete history of all your purchases with dates and prices.

You can view and copy all your proxy and email details from your dashboard. We currently don't support automatic export.

Go to your dashboard > Transactions. All your top-ups and payments are listed there for your records.

You can reach our support team via WhatsApp or Telegram. Links are available on the Support page.

We provide 24/7 support via WhatsApp and Telegram. Response times may vary depending on volume.

Use the "Forgot Password" link on the login page to reset your password. If you forget your email, contact support.

Contact our support team with details of the issue. Include screenshots or error messages if possible.

First, verify your credentials and configuration. If it still doesn't work, contact support for a replacement or refund.

Yes, all data in transit is encrypted using SSL/TLS. Sensitive data like passwords are hashed before storage.

We log essential transactions and errors for security and service improvement purposes. Detailed proxy usage logs are not kept.

We can see general usage statistics but not specific websites or data you access through proxies.

Refunds are considered case-by-case. Contact support for specific refund requests.

Yes, accounts may be suspended for violating our terms of service, such as reselling or abusive usage.